BASMA BELDI
Luxury F&B and Multi-Outlet Manager
Marrakech, MA.About
Dynamic and results-oriented Luxury Hospitality Manager with 3+ years of progressive experience in 5-star establishments, specializing in F&B and multi-outlet operations. Proven leader adept at driving team performance, optimizing operational efficiency, and curating exceptional client experiences that consistently exceed expectations and enhance brand reputation.
Work
Hôtel Hivernage
|Outlet Manager
Marrakech, Marrakech-Safi, Morocco
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Summary
Leading comprehensive operations for multiple high-end outlets, including Gourmet Market and Sky, ensuring unparalleled service quality and strict adherence to 5-star luxury standards.
Highlights
Directed daily operational workflows, encompassing team development, training, inventory control, budget management, and stringent hygiene and safety protocols.
Optimized guest experience through personalized service and tailored attention, fostering high satisfaction and cultivating loyal clientele within a luxury environment.
Contributed to revenue growth by actively developing and implementing innovative promotions and special events, enhancing market presence.
Mentored and supervised diverse teams, fostering a high-performance culture that ensures operational excellence and consistent guest satisfaction.
Stella Cadente
|Riad and Rooftop Manager
Marrakech, Marrakech-Safi, Morocco
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Summary
Orchestrated the holistic management of a luxury riad, overseeing all hotel operations, commercial strategy, and upholding stringent quality standards.
Highlights
Directed integrated luxury boutique operations, from curating exclusive artisanal products to managing sales and enhancing brand concept visibility.
Managed the vegetarian rooftop restaurant, encompassing culinary concept development, menu creation, and team leadership to deliver high-end gastronomic experiences.
Cultivated exceptional client experiences and fostered loyalty through personalized service and bespoke attention for a discerning international clientele.
Led and trained multidisciplinary teams, ensuring consistent service excellence across all establishment facets, including accommodation, restaurant, and boutique.
Riad El Fenn
|Boutique Manager
Marrakech, Marrakech-Safi, Morocco
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Summary
Managed a luxury boutique, from curating designer items and implementing visually appealing merchandising to advising international clientele and orchestrating sales.
Highlights
Directed end-to-end luxury boutique operations, from selecting high-end designer items to executing visually compelling merchandising strategies.
Provided expert guidance to a discerning international clientele, ensuring an exclusive and personalized shopping experience.
Orchestrated sales initiatives and promotional activities, significantly contributing to the establishment's prestigious reputation and revenue objectives.
Popham Design
|Commercial Manager
Marrakech, Marrakech-Safi, Morocco
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Summary
Managed and expanded a selective client portfolio, driving commercial strategy and enhancing brand value for luxury artisanal products.
Highlights
Enhanced the market value and perception of luxurious artisanal craftsmanship, boosting brand appeal among target demographics.
Provided expert client support and strategic advice, fostering strong relationships and ensuring client satisfaction.
Developed and executed comprehensive commercial strategies that expanded market reach and achieved sales targets for high-end products.
Royal Air Maroc-Handling
|Aeronautical Logistics Operations Manager
Casablanca, Casablanca-Settat, Morocco
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Summary
Supervised end-to-end aeronautical logistics operations, including supply chain management, inventory control, and air transport coordination, ensuring regulatory compliance and efficiency.
Highlights
Managed complex supply chain operations, optimizing the flow of critical aeronautical parts to ensure timely delivery and operational continuity.
Directed inventory management for a diverse range of aircraft components, reducing stock discrepancies and enhancing availability.
Coordinated air transport logistics, ensuring strict adherence to regulatory standards and achieving high levels of operational efficiency.
Implemented robust compliance protocols, ensuring all logistics activities met stringent aeronautical safety and quality regulations.
Royal Air Maroc
|Logistics Agent - Purchasing and Procurement
Casablanca, Casablanca-Settat, Morocco
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Summary
Executed comprehensive purchasing and procurement functions, including needs assessment, supplier selection, and contract negotiation for critical aeronautical components.
Highlights
Managed inventory and procurement processes, ensuring timely delivery and optimal condition of essential parts, minimizing operational disruptions.
Ensured stringent quality control and traceability for all components, verifying compliance with strict aeronautical industry standards.
Coordinated effectively with suppliers and internal production/maintenance teams, establishing a fluid and reliable supply chain.
Negotiated favorable contracts with qualified suppliers, achieving optimal quality-to-price ratios for critical acquisitions.
Education
Mundiapolis
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Engineer's Degree
Aeronautical Logistics Engineering
ISMALA
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Higher Technician Certificate (BTS)
Airport Logistics and Freight Management
Oulad Hriz
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Baccalaureate
General Physics
Languages
English
French
Arabic
Certificates
HACCP
Issued By
Unknown
Team Management
Issued By
Unknown
Skills
Operations Management
Retail Operations, Multi-Outlet Management, Inventory Control, Supply Chain Management, Logistics Operations, Budget Management, Regulatory Compliance, Hygiene & Safety Standards, Event Management.
Client Experience & Commercial Strategy
Luxury Customer Service, Client Relationship Management, Sales Strategy, Merchandising, Promotional Campaigns, Commercial Development, Gastronomy Knowledge.
Leadership & Team Development
Team Leadership, Staff Training & Development, Performance Management, Interpersonal Communication, Problem Solving, Strategic Decision-Making, Adaptability, Flexibility.